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Topics: General Questions

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How to download and set up our app

To download the customer portal app, search for "IClass Pro" on your device's app store. Select this and download it on to your chosen device. Once downloaded, open the app and choose the organisation name: surreypark

Can I enroll now and start lessons in a few weeks? (checked)

Prior to the beginning of a term, we can take enrolments starting in week 1 of that term, from as many weeks before hand as the bookings are open. Once a term has started, we take enrolments into classes no more than one week out from the commencement of lessons. If you wish to commence at a f...

What is the pool depth? (checked)

AQUALINK The Learn to Swim pool at our Aqualink Box Hill location has a graduated depth.  Lane 1 is 0.7 metres deep then the depth gradually increases.  Lane 8 is 0.9 metres deep. The 25 metre pool is 0.9 metres deep at the shallow end and 1.4 metres deep at the deep end. The dive pool is 3...

What happens if I didn’t re-enroll? (checked)

If you haven't re-enrolled during our re-enrolment period, your booking will have been deleted from the system and you will have to enroll into an available spot.  If you would like to return to your current time and day, we cannot guarantee this spot will still be available so it is important that ...

Are Level 8 and Development Squad the same thing? (checked)

Yes, they are; these terms are interchangeable. Although these classes are run more like a ‘squad’, the emphasis is on cementing knowledge of the skills learnt in previous levels as well as refining ‘racing skills and lane etiquette’ to prepare children for either recreational or club swimming in th...

What does CAPS stand for? (checked)

CAPS is our Community Access Program for Swimming. We donate 10 cents from every swim lesson undertaken at Aqualink Box Hill and donate it to help facilitate swimming lessons to new migrants or those disadvantaged in our community.

What is CAPS?(checked)

Established in 2014, CAPS is our Community Access Program. It’s our vision that everyone in our community has access to swim lessons and water safety education. Therefore, 10c from every swim lesson undertaken at Aqualink is donated to the scheme. We then use this money and help provide and support ...