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Topics: Lessons at Aqualink Box Hill

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How to download and set up our app

To download the customer portal app, search for "IClass Pro" on your device's app store. Select this and download it on to your chosen device. Once downloaded, open the app and choose the organisation name: surreypark

Emergency Evacuations (checked)

In an emergency, please follow the ‘Lead’ instructor. They are in a red polo on pool deck and they will instruct you where to go and what to do.

Depth and Temperature of pool at Aqualink(checked)

Aqualink At AQBH lanes 1, 2, 3 in the learners pool are a lot shallower than lanes 7 & 8. Lane 8 is roughly the same depth as the shallow end of the 25m pool, whereas lanes 1& 2 allows for 3-4 year olds to stand up. The Learn to Swim pool at our Aqualink Box Hill location has a graduat...

What days do you run lessons?(checked)

Term Based Program At our Aqualink Box Hill location we run lessons on weekday mornings between 9am and 1pm; weekday afternoons between 4pm and 7.30pm; Saturday between 8.30am and 5pm and Sunday between 8.30am and 1pm. At our Middleborough Road, Blackburn, location we run lessons on week...

Do we run lessons at Aqualink Nunawading?(checked)

Surrey Park Swimming Club runs learn to swim and dive lessons out of Aqualink Box Hill, and our own private pool on Middleborough road.  A different swim club runs the learn to swim program out of Aqualink Nunawading.

Do we get a discount for Aqualink memberships or merchandise?(checked)

Yes, there is a discount of 10% on merchandise at Aqualink Box Hill if you have a current booking with us.  You just need to show the staff your access card or current enrolment via the APP on our customer portal. Discounts on memberships are available for our club members. Please speak to an Aqu...

What is the temperature of the water at Aqualink Box Hill?(checked)

The temperature of the water is: Aqualink Box Hill: Learners and indoor pool is approximately 30 - 31 degrees Warm Water Pool is approximately 33 degrees Outdoor pool is approximately 27 degrees

How deep is the learners pool at Aqualink?(checked)

The Learn to Swim pool at our Aqualink Box Hill location has a graduated depth.  Lane 1 is 0.7 metres deep then the depth gradually increases.  Lane 8 is 0.9 metres deep, roughly the same depth as the shallow end of the 25 metre pool.

How do I enter Aqualink if I have a pram?(checked)

To enter the aquatic space at Aqualink for your lessons with a pram you will need to visit our reception desk to manually check in and receive a “check in card”. This card must be handed to the Aqualink  reception to gain access to the pool through their automatic gates. You must queue at the Aquali...

What if I forget my access card? (checked)

If you forget your access card you will need to speak to our customer service team and we will issue you with a temporary check in card. Alternatively, you can download our APP on your phone or take a photo of your access card barcode. Doing this will ensure you can still gain access to the centr...

Entering the aquatic area for swimming lessons at Aqualink(checked)

To enter the aquatic area of Aqualink you will need either a QR code (our preferred method of entry) or access card How do I get one? QR Code: When you enroll into lessons and create a family account, our system will allocate you a QR code that can be accessed through the customer portal. By do...

What is the address of Aqualink Box Hill? (checked)

Aqualink Box Hill's address is 31 Surrey Drive Box Hill. It is located on the corner of Elgar and Canterbury Road Box Hill. Alternatively, If you want to access the back car park, route to 31 Alexander Street Box Hill.

Do I pay entry fees at Aqualink?(checked)

At Aqualink, our lesson fees include pool entry for student and spectator only. Any additional children or adults who wish to swim must pay the appropriate admission fees. (Infant lessons include entry for the student and one adult). Speak to the Aqualink desk for current charges.