Frequently Asked Questions

We have put together a series of questions and answers we are most frequently asked by our parent group.   If you have any further questions or need clarification, please speak to our customer service staff who will be happy to answer any queries you may have.

What makes Surrey Park unique?

We are a not-for-profit organisation where your child has the ability to join our club squad swimming team once they complete level 8.
We offer more than just swim lessons:
  • Themed Weeks
  • Themed Water Safety lessons and parent information
  • Certificates awarding level progression
  • Colouring Sheets
  • Free CPR lessons
  • Swim Carnivals
  • Development Sessions with our high-performance coaches
  • Competitions throughout the year
  • A focus on life skills beyond the pool
  • Underwater Photography Sessions
  • Caring Environment
  • Free Water Safety Talks and information
  • We donate money from our lessons to help those disadvantaged

What if we miss a lesson?

If you are unable to attend a lesson for any reason just let us know prior to the lesson commencing and we will offer you a make-up lesson at ‘no cost’.  Each student is eligible for 2 make-up lessons per term.  We book in make-up lessons 3 days prior to attending, with make-ups being able to be used at any time that is convenient for you throughout the term. Please note makeups are not guaranteed, subject to availability and do not carry over terms.

Who do I speak to if I have a query or want feedback?

We have on deck lead instructors that are available at any time throughout the term to offer feedback or answer any questions you may have.

Can my child move up levels throughout the term?

Our tots program progressions are age-based, so your child will progress once they become of a certain age.
If your child is enrolled in our learn to swim program, we assess your child during every lesson throughout the term and move children immediately once they completed all skills level criteria. We do not hold them in a level awaiting the end of the term.

When should I stop lessons?

Upon commencement of lessons, we recommend your child swims through to the end of our program and should have some exposure to our squad programs. By doing this you ensure your child is a strong swimmer and more able to deal with the variety of conditions that different aquatic environments present.
Participating in our squad training enables your child to compete at schools swimming sports with confidence, improve their swimming skills further and understand training for fitness.

How can i fast track my child's progression?

To fast track your child’s progression we recommend the following:
  • Enrol in two lessons per term;
  • Enrol in intensive school holiday programs;
  • Swim and play in the water as often as possible.

How do I know what level my child is in?

Upon enrolling in our learn to swim program, we offer a free assessment to ensure we place your child in the correct level. Assessments are booked with our customer service staff and only take 15 minutes to complete.
We celebrate your child’s level progressions with a well done certificate which has all skills criteria they have accomplished.

How long will my child be in their level?

Children progress at different rates. The average time children take to move levels is 3 -4 terms. We find children regress when time is taken off during the year, so continual attendance plays an important role in assisting a student to achieve progression.

What if my child stops lessons at level 6 or 7?

We strongly advise you to complete all levels of our program. This will ensure your child is a strong swimmer able to cope with the variety of aquatic environments they will be exposed to over their life. We find that children who do not progress to the end of our program revert to lower level skills when they become teenagers.

What are your level progressions?

The tots program is a 3 level age based progressive program.
The Pre-School and School-Aged progressive, ability-based learn to swim program,  ensures your child has the correct stroke technique upon completion of all levels.

What age should I start to teach my child to swim?

We commence swim lessons from 6 months of age as we believe the earlier you commence lessons the better. Babies less than a year old accept the water more readily than older children.

What are the benefits of learning to swim at a young age?

Research has suggested, that children who learn to swim at a young age were 11 months ahead of the normal population in verbal skills, 6 months ahead in math skills and 2 months ahead in literacy skills. It was also found that children were 17 months ahead in story recall and 20 months ahead in understanding directions.
Children also tend to be less fearful when exposed to water at an early age.

Do I have to get in the water with my child?

Between 6 months and 3 years, you are in the water with your toddler.  After 3 years of age, your child will learn independently with one of our qualified instructors.

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