Customer Portal – Surrey Park Swimming

How to download and set up our app

To download the customer portal app, search for "IClass Pro" on your device's app store. Select this and download it on to your chosen device. Once downloaded, open the app and choose the organisation name: surreypark

I cannot attend the same time and day in the new term

Look online for a more suitable class to transfer into. If by the end of the re-enrolment period you still have been unsuccessful in finding a suitable time and day and you just cannot attend the same lessons into the new term, then do not pay for the term and your booking will be automatically remo...

Booking in a make up lesson(checked)

To book in a make up lesson, you can either talk to our customer service staff, who can find an available class for you, or you can use the customer portal app. In the app, navigate to Account -> (Student Name)'s Profile -> Makeups. If you have a currently available make up token, you will ...

How to access the customer portal via the internet (checked)

First, navigate to our website, https://surreypark.org.au/ - you can find this by searching on google or by copying the link here into your browser. In the top right corner of the home page of our website is a tab that says "Login" - if you hover your mouse over this it will bring up 2 options. c...

Where do I access my Make up Tokens (checked)

When using the customer portal app (IClass Pro), you can access any current make up token's on a student's account through the following menus: Account -> (Student Name)'s Profile -> Makeups (Blue Circular Symbol with an M inside) -> Current Location Makeup Tokens. Please note - if you ...

How do I re-enroll? (checked)

The quickest and easiest way to re-enroll is through our customer portal. If you want to keep your current time and day into the following term then all you need to do is pay online for the upcoming term before the due date (once re-enrollment is open). It's that easy. If you need to change your ...

Family and Student Policies(checked)

It is a condition of Surrey Park Swimming that all customers accept our terms and conditions prior to their first lesson. You can do this via the customer portal. When you log in for the first time you will be asked to read and tick off all of our policies. Additionally, if any policies have been up...

Booking tab(Checked)

The Booking tab is where you go to book into lessons if you are not currently enrolled into a program, or are looking to book additional regular classes. Click on "Find a class" to bring up a list of your students, and select the ones you are planning to enroll. Once you have selected the stud...

My Account tab (checked)

Under My Account you will find all you need to know in regards: Students Tab enrolment details evaluations reporting of absences tokens issued booking in a make up lesson transferring your current enrolment finding out what level your child is in add a student if you h...

What happens if I can’t find a time and day to transfer into before the end of re-enrolment? (checked)

If you can't or would prefer not to keep your current time and day into the new term, we recommend two options depending on your circumstances. Note it is imperative that if you have a current booking then you must transfer this booking not find a new class. During the re-enrolment period, if yo...

Entry to Aqualink (checked)

To enter the pool hall at Aqualink you will need a code to scan at the turnstiles. You can gain access to our QR codes to scan at the turnstile via the customer portal app. In the app you will find a unique QR code that is assigned to every student and family account. This QR code can then be sc...

Reporting an absence(checked)

If you have student who you know will be missing a lesson, you can mark the absence in advance through the customer portal. This can be done by following these steps: click the My Account tab click into students choose which student you are reporting the absence for click into futur...

How will I know when my child is ready to move up a level?(checked)

Our lead instructor will let you know when your child is ready to move up to the next level. To keep up to date with what skills your child has achieved and how close they are to moving up a level you can find skills attained via evaluations. You can find evaluations by clicking through: ...

How do I know what skills my child has achieved in their level?(checked)

You will find skills attained via evaluations. You can find this by clicking through: My Account tab Students Choosing which student you want to view Click into evaluations All three stars coloured will mean your child has mastered that particular skill. All stars must be achieved i...

How do I know what level my child is enrolled in?(checked)

To find what level your child is enrolled in or any class details, you will find this information in the My Accounts tab Choose which student you wish to level check Click on enrollment or evaluations. You can source level information through either tab Through Enrollments: If they a...

Where do I find my current enrollment?(checked)

You or your student(s) are enrolled in a class if the enrollment appears in current enrollments. Current and past enrollments can be found: My Account tab Choose which student you wish to see enrollment details for Click enrollment You will find your current booking under current enro...

How do I know if I am enrolled?(checked)

You are enrolled in a class if your enrollment appears in current enrollments. Current and past enrollments can be found in the My Account tab, choose which student you wish to see enrollment details for, and press enrollment.

How do I enrol into a lesson?(checked)

If you are wanting to enroll into a class, please follow the below. To book into a lesson: click into the Booking tab click "find a class" choose which student you would like to enroll click see classes filter for appropriate days and level this will show you our schedule and av...

How do I drop my enrollment?(checked)

If you cannot continue lessons into the following term during the re-enrollment period or you definitely cannot make the same lesson time in the following term, we advise you to drop your lesson. You will find the drop enrollment button in the My Account tab, click on Students and your student enro...

How do I transfer my enrollment?(checked)

If you need to change your current time and day then you will need to transfer your current booking. The transfer button is located in Account -> (Student Name)'s Profile -> Enrollments -> Current Enrollment. Click on this button and it will show you all of the available classes we have ...

How do I pay online?(checked)

Log into our customer portal via this link or the app. To make a payment online please proceed to your My Account tab. Click on this and scroll down past Your students information and you will see the payments section. If there is an amount in the apply credit please ensure you apply your credit...

How to find what level my child is?(checked)

There are two methods to check your child's level. First, if you have a current enrollment, simply check it's title under the enrollments tab of their Student Profile (Account -> (Student Name)'s profile -> Enrollments). Alternatively, under their evaluations (Account -> (Student Name)'s pr...

How to add a swimmer to my account?(checked)

To add a swimmer to your account, log into the customer portal, click on ‘Account’, then click on add ‘Student’ and add all their details. Alternatively, ask our customer service staff and they can assist you in creating a new student profile for your account.

How do I update my details on the Customer Portal?(checked)

To update your account details such as address, email, phone number or medical information, log into the customer portal, click on ‘Account’, scroll to bottom of screen and you will be able to see your current details; simply update the details in the fields that need to be changed.

How to pay online?(checked)

To pay online during re-enrolment time, click on ‘Account’ and below your enrolments you will find the 'Make Payment" button. Click this and follow the prompts. If you have a credit on your account, please ensure you apply the credit before making a payment. If you believe you should have a credit b...

I can’t log into the Customer Portal? (checked)

If you are having any trouble logging into the Customer Portal please try the following and if this fails, contact our customer service team. Ensure you have the latest version of the Customer Portal APP Use google chrome if logging in through the website If you are having trouble with th...

How can I check my child’s progress?(checked)

You can check your child’s progress through the customer portal by clicking on the ‘evaluations’ section in your child’s account. You will be able to see a breakdown of the skills they have achieved in their current level, as well as all previous levels. Alternatively, please feel free to speak to o...

How do I access the Customer Portal? (checked)

Please read the following links based on how you would prefer to access the customer portal: Customer Portal App - How to access the customer portal via the app Customer Portal Web version - How to access the customer portal via the internet

What is the Customer Portal? (checked)

The Customer Portal is an online booking system that makes it simpler for you to re-enrol, pay online, track your child's progress, sign up for lessons, notify and utilise makeups, view available class times, report absences, all with the touch of a button. Whilst our reception team are still ha...

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Topics: Customer Portal