Topics: Learn to Swim
If you are not currently enrolled with us, you can enroll at any time throughout the term. Speak to our customer service team and we can help enroll you in our programs. If you wish to commence lessons at the beginning of the following term, we will send you a link to our customer portal. Our online...
Now you have finished learning how to swim, there are two options available for you to continue swimming.
The first option is to move into our competitive squad program. This program has a variety of different squads for different age groups and skill levels, all the way up to nationally competin...
Our lead instructors are in constant communication with your child's teacher and perform formal level assessments approximately every 3 to 4 weeks. If you have any queries or concerns about your child and their progress feel free to have a chat to our lead instructors and they will be able to assist...
Yes, each year we hold a Swim Carnival generally in term 4 or 1 when the weather is nicer. It is a great opportunity for kids of every level to come try out racing skills and have some fun with other swimmers. Our lower levels attend in the indoor pool and have fun participating in duck and spoon r...
Continuous practice is the key to your child progressing through our levels therefore we recommend that you enroll your child in lessons all year round. In our experience, without weekly practice children tend to forget or regress in their skills. As such, an extended break can result in a noticeabl...
Yes, they are; these terms are interchangeable. Although these classes are run more like a ‘squad’, the emphasis is on cementing knowledge of the skills learnt in previous levels as well as refining ‘racing skills and lane etiquette’ to prepare children for either recreational or club swimming in th...
Yes. Our Teen program is tailored for children in this position as we recognise they would feel more comfortable learning with children their own age. We offer Beginner, Intermediate and Advanced classes. Due to preteens and teenagers having the ability to comprehend and apply more complex instructi...
The best person to speak to is our lead instructors on pool deck and they can give you feedback on your child's swimming and how you can best help them to progress. Every child is different and what may work well for one may not for another - Specific feedback from the lead instructors regarding you...
Surrey Park Swimming does offer private lessons for swimming. During term, they are only offered for students with additional needs, with some form of documentation being required from your medical practitioner or supporting body, such as NDIS. During school holidays, we run private lessons that any...
We offer 2-on-1 private lessons, but they are not a standard booking - any 2 on 1 private will need to be approved by management based on the reasoning provided by you. We only run them in cases where the two students in question are very similar in skill level, and do not run them for an adult and ...
At Surrey Park, our program goes up to Level 8 (Development Squad) which is the final level of our learn to swim program. This level ties together your child's knowledge they have previously learnt throughout our programs and sets them up for progression into our club junior squads where they will d...
You can check your child’s progress through the customer portal by clicking on the ‘evaluations’ section in your child’s account. You will be able to see a breakdown of the skills they have achieved in their current level, as well as all previous levels. Alternatively, please feel free to speak to o...
You are entitled to one makeup lesson per calendar month, provided you give us a minimum of 1 hours prior notice of an absence. Once your absence is marked in the Customer Portal, you will be issued with a makeup token as long as you meet token requirements. You will have one month to utilize the t...
We ask that you book a make-up lesson at a time and day that you are able to attend. If due to unforeseen circumstances you are not able to attend this class, you must speak to our customer service team at least 1 hour prior to the commencement of the make-up lesson otherwise your make-up will be fo...
A make-up token is issued by our system once the attendance of the class has been recorded on our system. This means you will be able to utilise your token 24 hours after your missed lesson. If you would like to attend a make-up lesson prior to your scheduled lesson you are missing, please speak to ...
If you are away on holidays/school camps, and you report this absence early, we can issue you with a token you can use in the months prior to or including the missed lesson.
Please note this will take up your allocation of one make-up token per month or only be issued if you have not already used y...
If your child is injured and cannot attend lessons, you must let us know of the absence 1 hour prior to your scheduled lesson to either be issued with a make-up token on your account.
To be issued with a credit or makeups additional to your one per month allocation, you will be required to provid...
If your child is unwell and cannot attend lessons, please ensure you let us know of the absence 1 hour prior to your scheduled lesson. Provided we receive this notice, we can provide you with a make up token for the absence (if it is their first absence of the month). If it is not your child's first...
Any child under the age of 10 must be actively supervised whilst in class - as such, unless there is a second parent or guardian with you, you cannot be swimming while they are in their lesson. If your child/ children are over 10 you can swim - please make sure to pay entry to the Aqualink Box Hill ...
If your child is under the age of 10, they must be actively supervised by a parent or guardian at all times - as such, you cannot leave the pool during their lessons.
If they are 10 or older, you are not required to actively supervise them, but it is highly recommended to still be in the centre i...
If your child is under 10, you cannot enroll yourself and your other child into tots classes at the same time as you must constantly and actively supervise your older child in their lesson. However, if they are over 10 then you can.
The one exception to this rule is if you can find a class for yo...
Between 6 months and 3 years an adult is required to be in the water with a child in our infant lessons. Children learn to swim independently from the age of 3 years. From 3 years an adult will not be required to be in the water with their child during the lesson - however you are still allowed to e...
