Topics: Policies
You are entitled to one makeup lesson per calendar month, provided you give us a minimum of 1 hours prior notice of an absence. Once your absence is marked in the Customer Portal, you will be issued with a makeup token as long as you meet token requirements. You will have one month to utilize the t...
We ask that you book a make-up lesson at a time and day that you are able to attend. If due to unforeseen circumstances you are not able to attend this class, you must speak to our customer service team at least 1 hour prior to the commencement of the make-up lesson otherwise your make-up will be fo...
A make-up token is issued by our system once the attendance of the class has been recorded on our system. This means you will be able to utilise your token 24 hours after your missed lesson. If you would like to attend a make-up lesson prior to your scheduled lesson you are missing, please speak to ...
If you are away on holidays/school camps, and you report this absence early, we can issue you with a token you can use in the months prior to or including the missed lesson.
Please note this will take up your allocation of one make-up token per month or only be issued if you have not already used y...
It is a pre-requisite to enrolling into lessons with Surrey Park that you accept our policies, terms and conditions. You can do this by logging into the customer portal or seeing our customer service team and they will happily accept them on your behalf after providing you with them in document form...