Topics: Learn to Dive
If you are not currently enrolled with us, you can enroll at any time throughout the term. Speak to our customer service team and we can help enroll you in our programs. If you wish to commence lessons at the beginning of the following term, we will send you a link to our customer portal. Our online...
Continuous practice is the key to your child progressing through our levels therefore we recommend that you enroll your child in lessons all year round. In our experience, without weekly practice children tend to forget or regress in their skills. As such, an extended break can result in a noticeabl...
Surrey Park Swimming does offer private lessons for swimming. During term, they are only offered for students with additional needs, with some form of documentation being required from your medical practitioner or supporting body, such as NDIS. During school holidays, we run private lessons that any...
You are entitled to one makeup lesson per calendar month, provided you give us a minimum of 1 hours prior notice of an absence. Once your absence is marked in the Customer Portal, you will be issued with a makeup token as long as you meet token requirements. You will have one month to utilize the t...
We ask that you book a make-up lesson at a time and day that you are able to attend. If due to unforeseen circumstances you are not able to attend this class, you must speak to our customer service team at least 1 hour prior to the commencement of the make-up lesson otherwise your make-up will be fo...
A make-up token is issued by our system once the attendance of the class has been recorded on our system. This means you will be able to utilise your token 24 hours after your missed lesson. If you would like to attend a make-up lesson prior to your scheduled lesson you are missing, please speak to ...
If you are away on holidays/school camps, and you report this absence early, we can issue you with a token you can use in the months prior to or including the missed lesson.
Please note this will take up your allocation of one make-up token per month or only be issued if you have not already used y...
If your child is injured and cannot attend lessons, you must let us know of the absence 1 hour prior to your scheduled lesson to either be issued with a make-up token on your account.
To be issued with a credit or makeups additional to your one per month allocation, you will be required to provid...
If your child is unwell and cannot attend lessons, please ensure you let us know of the absence 1 hour prior to your scheduled lesson. Provided we receive this notice, we can provide you with a make up token for the absence (if it is their first absence of the month). If it is not your child's first...
Any child under the age of 10 must be actively supervised whilst in class - as such, unless there is a second parent or guardian with you, you cannot be swimming while they are in their lesson. If your child/ children are over 10 you can swim - please make sure to pay entry to the Aqualink Box Hill ...
If your child is under the age of 10, they must be actively supervised by a parent or guardian at all times - as such, you cannot leave the pool during their lessons.
If they are 10 or older, you are not required to actively supervise them, but it is highly recommended to still be in the centre i...